Our Commitment to Patients
WMMI is committed to providing respectful, professional, and safe diagnostic imaging services. We respect every patient’s dignity, privacy, and right to raise concerns about their care or service experience.
Patients, residents, family members, and substitute decision-makers may submit complaints or provide feedback regarding WMMI’s services.
How to Submit a Complaint
Complaints may be submitted using any of the following methods:
Please include relevant details about your concern and your preferred contact information so that we can review the matter appropriately.
Complaint Review and Resolution
WMMI documents, reviews, and investigates complaints in accordance with its established procedures. Concerns involving actual or potential harm are prioritized for prompt investigation and appropriate follow-up.
We aim to address complaints fairly and in a timely manner, communicate outcomes where appropriate, and identify opportunities to improve our services. Making a complaint will not negatively affect a person’s care or access to services.
Patient Ombudsman
If a concern remains unresolved, individuals may contact the Patient Ombudsman to determine whether it falls within its mandate.
Phone: 1-888-321-0339
TTY: 416-597-5371
Website: https://www.patientombudsman.ca
Protecting Access to Public Healthcare
For concerns regarding access to publicly funded healthcare services in Ontario:
Phone: 1-888-662-6613
Email: protectpublichealthcare@ontario.ca