FAQs

Find answers to common questions about WMMII’s mobile diagnostic imaging services, appointment coordination, patient preparation, and imaging reports.

At Westminster Mobile Medical Imaging Inc. (WMMII), we are committed to providing convenient, patient-focused diagnostic imaging services to healthcare facilities across Ontario.

General Questions

1. What is WMMII?
   WMMII is a mobile medical imaging provider offering diagnostic X-ray and ultrasound services to eligible healthcare facilities across Ontario.
2. What services does WMMII provide?
   We provide mobile X-ray and ultrasound services, bringing diagnostic imaging directly to participating healthcare facilities.
3. Which facilities does WMMII serve?
   Our services support eligible long-term care homes, nursing homes, retirement residences, clinics, and other healthcare facilities, subject to service availability.
4. What is mobile diagnostic imaging?
   Mobile diagnostic imaging allows patients to undergo eligible imaging examinations at their healthcare facility rather than travelling to an external imaging centre.

 Our Imaging Services

5. Does WMMII provide both X-rays and ultrasounds?
   Yes. WMMII offers mobile X-ray and ultrasound services, subject to the examination requested and service availability.
6. Do patients need to travel to a hospital or imaging centre?
   In many cases, eligible patients can receive imaging at their facility. The availability of mobile imaging depends on the requested examination and the patient’s circumstances.
7. Are urgent imaging requests accepted?
   Urgent requests may be accommodated according to clinical urgency, service availability, and operational requirements. The requesting healthcare facility should contact WMMII to communicate the urgency of a request.

Requests and Scheduling

8. How can a healthcare facility request an imaging examination?
   Authorized healthcare facility staff can submit the appropriate imaging requisition through WMMII’s established request process. All required clinical and patient information should be provided through approved communication channels.
9. How are imaging visits scheduled?
   Scheduling depends on the type of examination, urgency, location, availability, and operational requirements. WMMII coordinates with the requesting facility regarding the visit.
10. How can a facility check a technologist’s estimated arrival time?
    Facility staff can contact WMMII through the established communication channels to request an update on the scheduled visit.
11. Can an imaging request be cancelled or changed?
    If a request needs to be cancelled or modified, the healthcare facility should notify WMMII as soon as possible. Applicable cancellation procedures and fees may depend on the circumstances and the terms agreed upon with the facility.

 Patient Preparation

12. How should a patient prepare for an X-ray?
    Preparation depends on the examination requested. Facility staff should follow the instructions provided for the specific procedure and help ensure the patient is ready when the technologist arrives.
13. Is preparation required for an ultrasound?

Some ultrasound examinations require specific preparation, such as drinking water or fasting, while others may not as mentioned on the requisition. Preparation instructions should be confirmed for the particular examination before the scheduled visit.

14. What happens if a patient is unavailable or not ready?
    The healthcare facility should inform WMMII as soon as possible if a patient is unavailable, not ready, or unable to undergo the examination. This helps the team coordinate the visit and determine the appropriate next steps.

Imaging Reports and Results

15. How are imaging reports delivered?
    Imaging reports are delivered to the appropriate requesting healthcare provider or facility through WMMII’s established reporting process.
16. How long does it take to receive an imaging report?
    Report turnaround times vary depending on the examination, clinical circumstances, and reporting workflow. Healthcare facilities can contact WMMII for updates on outstanding reports.
17. Can patients receive their imaging reports directly?
    Patients seeking access to their imaging reports should contact their healthcare provider or WMMII for guidance. Access is subject to applicable privacy requirements and established procedures.
18. What should a facility do if a report has not been received?
    The facility should contact WMMII and provide the relevant case details through an approved, secure communication channel so the team can investigate and follow up.

Billing and Coverage

19. Are WMMII’s imaging services covered by OHIP?
    WMMII offers imaging services through both OHIP-covered billing and private billing, depending on the service provided and applicable coverage requirements. Please contact our team to confirm the billing options for your specific imaging request.
20. Are there additional charges for mobile imaging?
    Any applicable charges depend on the service provided, coverage arrangements, and agreements with the healthcare facility. Please contact WMMII for clarification regarding a specific service.

Privacy and Patient Care

21. How does WMMII protect patient information?
    Patient information is handled in accordance with applicable privacy requirements and established procedures. Healthcare facilities should use approved, secure communication channels when sharing patient or examination details.
22. What if a patient declines an examination?
    If a patient declines an examination, facility staff should notify WMMII and follow the facility’s applicable documentation and communication procedures. The refusal and any relevant information should be recorded appropriately.

 Contact WMMII

23. How can I contact WMMII?
    Our team can assist with general inquiries, service coordination, scheduling updates, and report follow-up.

• Toll-Free Telephone: 1-877-275-9950
• Telephone: 519-601-3007
• Toll-Free Fax: 1-888-250-3235
• Fax: 519-601-3009
• Email: info@wmmii.ca

24. How can a healthcare facility confirm whether WMMII serves its location?
    Contact our team by telephone or email with your facility’s location and service requirements. We can help clarify availability and the appropriate process for requesting imaging services.

Still Have Questions?

We’re here to help. Contact WMMII for further information about our mobile X-ray and ultrasound services, facility requirements, or service coordination.